Shipping Policy

At , we are committed to delivering your orders in a timely and efficient manner. Our team processes all orders with care and ensures that each item is packed securely to avoid any potential damage during transit.

Handling Time

  • Ready-to-Ship Items: For our handmade white ceramic cups and other ready-to-ship items, we typically dispatch your order within 1-2 business days from the time of order receipt.
  • Custom or Handmade Products: For custom-crafted items, the production process may take additional time. Depending on the complexity and demand, it may take between 1-2 weeks before these items are shipped. If any production delays occur, we will notify you via email to keep you informed of any changes in the shipping schedule.

Delivery Time

  • Estimated Delivery: Once your order is dispatched, estimated delivery times range from 2 to 9 business days, depending on the shipping destination within the U.S.
  • Remote Areas: For remote locations, delivery times may vary, but we strive to ensure your order arrives as quickly as possible.
  • Peak Seasons: Please note that delays during peak seasons (such as holidays) or due to external factors (like weather conditions) may affect delivery times. We will notify you of any potential delays.

Order Processing

Upon receiving your order, we will send a confirmation email outlining your purchase details. Please review this email carefully and contact us immediately if there are any discrepancies. All orders are processed within 1-2 business days (excluding weekends and holidays). Once your order has been processed and shipped, you will receive a shipping confirmation email that includes your tracking number, allowing you to monitor the status of your shipment.

Standard Shipping

We offer standard shipping on all orders, which typically takes around 5 business days to arrive, depending on your location. This is an estimate and may be affected by external factors such as peak seasons or unexpected delays. Our shipping partners work hard to ensure timely delivery, but please note that some factors are beyond our control.

U.S. Shipping Rates

  • 25% of the total order if the total order is over $23.96.
  • $5.99 if the total order is less than or equal to $23.96.

U.S. Tax Rates

  • Tax: 12% of the total order.

Shipment Tracking

Once your order has been shipped, you will receive an email with the tracking number and a link to track your shipment online. This allows you to stay informed about your order’s journey from our warehouse to your doorstep.

Shipment Delays

If your order has not arrived within 5 business days of receiving your shipping confirmation email, we encourage you to contact us. Please provide your full name, order number, and any other relevant information to help us investigate the delay. You can reach us through the contact information provided on our Contact Us page. We are committed to resolving any issues and ensuring you receive your items as soon as possible.

Contact Information

If you have any questions or concerns regarding your shipment, please don’t hesitate to reach out. Our customer service team is here to assist you with any inquiries or issues that may arise. We value your business and appreciate your understanding and support as we work to deliver the best possible service.

Thank you for choosing , and we look forward to serving you!